Shipping & Delivery Policy
Last updated: 22 September 2026
Overview
Al Nasser delivers orders to the address you specify, based on the estimated delivery time shown in your order confirmation. You can also collect your order from a participating Al Nasser store.
Delivery areas
We currently deliver to the following governorates and areas:
- Cairo, Giza, 6th of October and Helwan
- Alexandria, Aswan, Dakahlia, Faiyum, Gharbia, Luxor, Minya, Qalyubia and Suez
If your address is outside these areas, delivery will not be offered at checkout. Store pickup may still be available.
Delivery fees
| Order total | Delivery fee |
|---|---|
| Below EGP 500 | EGP 60 |
| EGP 500 or more | Free |
The delivery fee is shown at checkout before you pay.
Delivery times
Orders are delivered the next day.
The delivery time shown is an estimate. Actual delivery may be affected by traffic, weather, peak periods, order volume and other operating conditions.
Store pickup
Choose your store using the “Your store” button at the top of the page. Products show whether they are available at that store, and at checkout you can collect your order there. Store pickup is free.
Failed deliveries
To avoid missing your order, you or another person should be available at the delivery address to receive it after the order is placed.
If delivery fails because of a customer-related issue, such as an incorrect or incomplete address or no answer from the customer, you are responsible for the cost of redelivering the order to the correct address.
Significant delays
If your delivery is significantly late, contact Customer Care on 19785. Al Nasser will investigate significant delays and may provide compensation, depending on the circumstances.
Missing or damaged items
Inspect your delivery when it arrives. If any item is missing or damaged, or if there is a problem with the packaging, contact Al Nasser Customer Care immediately.
Full terms: Terms & Conditions